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Privacy Policy

Last updated: March 2026

Overview

REF Media Company ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at refmediacompany.com or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you voluntarily provide when you:

  • Submit an inquiry or contact form on our website
  • Book a shoot through our scheduling portal
  • Communicate with us via email or phone

This information may include your name, email address, phone number, property address, and any details you share about your project.

We may also collect basic usage data automatically, such as browser type, pages visited, and time spent on the site, through standard web analytics tools. This data is aggregated and anonymous.

How We Use Your Information

We use the information we collect solely to:

  • Respond to your inquiries and schedule shoots
  • Deliver completed photos, videos, and media files to you
  • Send booking confirmations and follow-up communications
  • Improve our website and services

We do not sell, trade, or rent your personal information to third parties.

Photography & Media Files

Photos and videos taken at properties you hire us to photograph are delivered to you via a secure download link. We may retain copies of completed work in our portfolio archives. If you would like us to remove specific images from our archives or marketing materials, please contact us and we will honor reasonable requests promptly.

By hiring REF Media Company, you confirm that you have the authority to grant access to the property being photographed.

Third-Party Services

Our website and booking system may use third-party services including:

  • Formspree — for processing contact form submissions
  • Google Maps — for displaying service area information
  • Spiro — our booking and client management portal

Each of these services has its own privacy policy governing how they handle data. We encourage you to review their policies.

Cookies

Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of our site may not function properly.

Data Security

We take reasonable precautions to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will remove it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

REF Media Company
Penn Yan, New York
[email protected]

© 2026 REF Media Company. All rights reserved.

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